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1. WHO WE ARE

Welcome to EzeeHealth (“we,” “our,” or “us”), a healthcare coordination platform designed to simplify interactions between patients, doctors, and hospitals.

We are committed to protecting your privacy and ensuring that your personal and medical information is handled with the highest level of care, transparency, and security.

By using our platform (website, mobile application, or services), you agree to the terms outlined in this Privacy Policy.

2. INFORMATION WE COLLECT

We collect information to provide you with the best possible healthcare co-management experience. The categories of data we may collect include:

  • Personal Details: Name, age, gender, contact number, email address, and location.
  • Health Information: Medical history, treatment records, diagnosis, prescriptions, and hospital visit data.
  • Doctor / Clinic Data: Doctor registration details, specialisation, consultation records, and clinic information.
  • Device & Usage Data: IP address, browser type, operating system, pages visited, and session duration.
  • Form Submissions: Information submitted via our patient or doctor registration forms hosted on Zoho.

Communication Data: Messages, inquiries, call records, voice recordings (where applicable), and feedback shared via WhatsApp, phone calls, email, or platform interactions.

3. HOW WE USE YOUR DATA

EzeeHealth uses your information to deliver, improve, and personalise our healthcare co-management services. We process your data only under a valid lawful basis as recognised under the Digital Personal Data Protection Act, 2023 (DPDP Act), including explicit consent, legal obligation, or legitimate interest.

Specifically, we use your data to:

  • Facilitate seamless patient co-management between hospitals and doctors
  • Enable real-time coordination between multiple doctors, hospitals, and patient families
  • Process patient and doctor registrations on our platform
  • Provide real-time updates and coordination between healthcare providers
  • Send appointment reminders, follow-up notifications, and health-related updates
  • Improve our platform’s performance, features, and user experience
  • Comply with applicable laws, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023 (DPDP Act) — this is a legal obligation and does not require your separate consent
  • Respond to your queries, complaints, and feedback efficiently
  • Conduct internal analytics to understand platform usage and improve our services — this is carried out under legitimate interest and does not involve sharing your identifiable data externally

We do NOT sell, rent, or trade your personal or health data to any third party under any circumstances. Your health data belongs to you.

4. SHARING YOUR INFORMATION

We only share your information in the following circumstances:

  • Partner Hospitals & Doctors: To enable coordinated patient care, your health data may be shared with treating hospitals and doctors registered on our platform, strictly with your prior consent
  • Technology Partners: We use trusted third-party service providers (such as Zoho) that process data on our behalf under strict data protection agreements. These providers are contractually prohibited from using your data for any purpose beyond what is specified
  • Cross-Border Data Transfers: Some of our technology partners, including cloud infrastructure and SaaS providers, may store or process data outside India. Where this occurs, we ensure appropriate contractual safeguards are in place as required under applicable law
  • Legal Compliance: We may disclose information if required by applicable law, court order, or government authority
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the successor entity. We will provide prior notice and ensure your rights under this policy are upheld

All third parties are contractually obligated to maintain confidentiality and use your data only for the intended purpose.

5. DATA SECURITY

We take the security of your personal and health data seriously. EzeeHealth implements industry-standard security practices including:

  • SSL/TLS encryption for all data transmitted through our website and application
  • Access controls limiting data access to authorised personnel only
  • Regular security audits and vulnerability assessments
  • Secure cloud infrastructure for data storage and processing
  • Secure handling and restricted access to any communication data, including call records or voice recordings

While we implement robust safeguards, no system can guarantee absolute security. In the event of a data breach, we will notify affected users and relevant authorities as required under applicable law, within the timelines prescribed under the DPDP Act.

6. DATA RETENTION

We retain your personal and health data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law.

  • Patient health records are retained for the duration of active care and for a minimum period thereafter as mandated by healthcare regulations
  • Registration and account data is retained for the duration of your relationship with EzeeHealth and up to 3 years after account closure, unless a longer period is required by law
  • Communication data (including call records and messages) is retained for up to 1 year unless required for ongoing dispute resolution or legal compliance
  • Analytics and usage data is retained in anonymised or aggregated form and does not identify individual users

Once data is no longer required, it is securely deleted or anonymised in accordance with our internal data lifecycle policy.

7. COOKIES & TRACKING TECHNOLOGIES

EzeeHealth uses cookies and similar tracking technologies to enhance your browsing experience. These help us:

  • Remember your preferences and session information
  • Analyse website traffic and user behaviour
  • Improve content relevance for returning users

You may control or disable cookies through your browser settings. However, doing so may affect certain functionalities of the website.

8. YOUR RIGHTS

Under the Digital Personal Data Protection Act, 2023 (DPDP Act), you have the following rights:

  • Access: Request a copy of your personal data held by us
  • Correction: Request correction of inaccurate or outdated personal information
  • Erasure: Request deletion of your data when it is no longer necessary for the purpose it was collected
  • Withdraw Consent: Withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal
  • Nomination: Nominate another individual to exercise your data rights on your behalf in the event of your death or incapacity, as permitted under the DPDP Act
  • Grievance Redressal: Raise a complaint regarding how your data is handled

To exercise any of these rights, please contact our Grievance Officer (see Section 11). We will respond within 30 calendar days of receiving your request.

9. CHILDREN'S PRIVACY

EzeeHealth complies with the DPDP Act’s provisions on data processing for individuals under the age of 18. We do not knowingly collect or process personal data of minors without obtaining verifiable consent from a parent or legal guardian.

If you are a parent or guardian and believe your child’s data has been collected without appropriate consent, please contact us immediately at support@ezeehealth.in, and we will take prompt steps to delete such data.

10. AUTOMATED DECISION-MAKING

EzeeHealth does not make legally significant or clinical decisions about you solely through automated processes without human review. Where any algorithmic or data-driven tools are used to assist in healthcare coordination or triage, these are used only to support, and not replace, the judgment of registered healthcare professionals

11. THIRD-PARTY LINKS

Our platform may contain links to third-party websites, including hospital portals or partner services. EzeeHealth is not responsible for the privacy practices of these external sites. We encourage users to review the privacy policies of any external websites before sharing personal information.

12. CHANGES TO THIS PRIVACY POLICY

EzeeHealth may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data practices. In the event of material changes, we will notify you via email or a prominent notice on our platform at least 7 days before the changes take effect. We encourage you to review this page periodically to stay informed.

13. CONTACT US & GRIEVANCE OFFICER

For any privacy-related queries, requests, or complaints, please contact our designated Grievance Officer:

Grievance Officer Dual Mirror Healthcare Pvt. Ltd. Email: support@ezeehealth.in Phone: +91 80658 67900 Website: ezeehealth.in Location: Bangalore, Karnataka, India

We are committed to resolving all privacy-related    grievances within 30 calendar days of receipt.